Build a great career with Socradar!

SOCRadar is well positioned for continued success with a focus on innovation, global expansion, and feature-rich multifunctionality. Enterprises around the world are increasingly selecting SOCRadar to get proactive by understanding their attack surface and gaining automation-enabled visibility into surface, deep, and dark web. Our customers worldwide leverage our expertise and investment in scalable, innovative solutions to protect their most valuable assets: brand reputation, employees, customers and overall business operations. Our mission is to enable the organizations to get proactive against evolving cyber threats

What will the Senior Support Specialist do:

Support staff who meet all the requirements to solve the problems faced by our customers in the best way possible regarding our platform-based services we provide within the scope of Cyber Security Threat Intelligence.

Responsibilities:

Responding to technical support requests from customers through the Help desk application and providing solutions.
To identify platform-based problems and ensure follow-up by directing them to the relevant units for resolution
Conducting improvement analyses to ensure that service quality is improved, setting targets and ensuring their implementation
Managing the Help Desk application, Tracking and reporting SLA and OLA metrics
To ensure the preparation of necessary documents to improve service quality
Measuring and monitoring performance criteria (KPIs) to ensure that service quality is improved

Note: Nothing in this job description restricts management’s right to assign or reassign additional duties and responsibilities to this job at any time.

Qualifications:

At least 5 years of experience in cyber security or threat intelligence.
Having experience in Service Lifecycle Management (ITIL is a plus)
To have knowledge about basic cyber security concepts and threat intelligence.
Strong communication skills in customer service and technical support.
Problem solving skills and analytical thinking ability.
Teamwork and customer-oriented approach.
Relevant technical certifications (e.g. CompTIA Security+, CEH) are preferred.

What does SOCRadar offer teammates?

• Talented and Experienced Teammates,

• Private Health Insurance,

• Remote working environment

• SOCRadar Academy E-learning Platform,

• Birthday & October Security Awareness Month Day off.